Shipping & Returns

Below you will find important information regarding our shipping methods, processing times, delivery responsibility, and return policies. Please review this page carefully before placing your order.

Shipping Policy

Processing Times

Orders shipped using standard ground service typically leave our facility within seven (7) business days. Expedited orders generally ship within one (1) to three (3) business days. Rush order options may be available for an additional fee.

Processing times for custom or personalized items may vary. Customers should refer to individual product pages for specific production timelines.

Urgent Order Policy

An Urgent Order is defined as any order requiring same-day or next-business-day processing and shipment.

Due to increased production volume during graduation season, an Urgent Order Processing Fee applies to qualifying orders placed between March 1 and June 15 each year.

Urgent Processing Fees

This fee covers expedited handling and same-day shipment preparation only. Additional expedited shipping charges (if applicable) are billed separately.

To avoid rush fees and ensure product availability, we strongly encourage schools to place orders as early as possible.

Next Day Shipping

For next-day shipping orders:

• Orders placed before 12:00 PM Eastern Time ship the same business day.
• Orders placed after 12:00 PM Eastern Time ship the following business day.
• Orders placed after 12:00 PM on Fridays ship the following Monday (excluding holidays).

Transit Times

Transit times are determined by USPS, FedEx, or UPS carrier schedules and are calculated in business days (Monday–Friday).

Economy Cap and Gown is not responsible for delays caused by:

• Weather conditions
• Carrier disruptions
• Incorrect or incomplete shipping addresses

International customers are responsible for any applicable duties, taxes, or customs fees.

Inspect Shipments Promptly - Claims, Returns & Replacement Policy

Reporting Issues

Upon delivery, customers should inspect and open all cartons as soon as possible to verify that correct quantities and items have been received.

Any shortages, damages, or discrepancies must be reported within one (1) week of delivery so we can resolve issues quickly and maintain carrier claim eligibility. Reports received after this timeframe may be subject to replacement costs and/or additional shipping charges.

Delivery Responsibility

Our responsibility is considered fulfilled once tracking confirms that the shipment has been successfully delivered to the address provided.

Customers are responsible for ensuring packages are received promptly. Any loss, theft, or misplacement after confirmed delivery is the customer's responsibility.

If a package is marked as delivered but cannot be located, customers should:

• Contact the local carrier station
• Check with mailroom, office, or receiving staff
• Review security footage if available
• Contact us within 7 days of delivery if assistance is needed

Failure to report issues within this timeframe may prevent carrier claim submission, and replacement costs may become the responsibility of the customer.

Return Shipping Responsibility

• If the return is due to an error on our part, Economy Cap and Gown will cover return shipping costs.
• If the return is due to customer error (including incorrect size or item ordered), the customer is responsible for all shipping charges both to and from our facility.

Return Conditions

Due to the seasonal nature of graduation apparel:

• Single-set orders are not eligible for return after May 1st.
• All returned items must be unused and in original condition.
• Custom items (including, but not limited to, hoods, stoles, diplomas, diploma covers, custom tassels, custom honor cords, and gowns) are non-refundable.

Refunds

Approved refunds will be issued within seven (7) business days after returned items are received and inspected.