Call us: (908)-688-7333 (M-F 9am-5pm)
After hours, please e-mail us for a quicker response.

Shipping Policy

All non-expedited (ground) orders will ship in 3-5 business days, on in stock items, after your order is processed. (Business Days are Monday-Friday, we DO NOT SHIP on Saturday, Sunday or Holidays - Saturday, Sunday, and Holidays are also not included in transit time.) Expedited orders for in stock items will ship within 2-3 business days after your order is placed. After your order is shipped it may take 1-7 business days to get to you depending on your location and shipping method selected. We are not responsible for delays due to weather or incorrect address. Please make sure you allow adequate time for your order to arrive. Any special needs, please contact a sales representative.

Next Day orders placed after 12PM Eastern Time will not be shipped until the next business day. Next Day orders placed on a Friday after 12PM will ship on Monday.

Custom Items take about 2-3 weeks on average to be made, depending on specific item and customization needed, and will then be shipped with your chosen shipping method.

(Your order may be shipped through FedEx, UPS or USPS Priority Mail)

Recipient is responsible for all duties and taxes on international orders.

If you have any questions regarding our shipping policy please call or customer service department.

Return Policy

Update: Due to Covid-19, we are not accepting any returns

Please inspect your order upon receiving. All order shortages or errors must be reported within 3 business days of receiving your order. At Supreme Cap and Gown we stand behind the quality of our products. If you are unhappy with your order you can request a refund or exchange within 3 business days of delivery. We will accept only unused items for return.

All refunds will be provided as a credit to the card used at the time of purchase within 7 business days upon receipt and inspection of the returned merchandise. There will be a 15% re-stocking charge for all opened merchandise. Shipping charges will not be refunded. Custom made items are non-returnable !!!!

Please print a return form and include it with your return.

Return Form